Longstanding, socially distancing, UK-based, Technical Author interested in mainly remote work
I am, however, prepared to go into offices when required.
For a full work history, please download my résumé.
Recent Work Experience
Technical Author: April 2021-Present.
CloudFactory is a global leader in combining people and technology to provide workforce solutions for machine learning and business process optimization. Their aim is to create meaningful work for one million talented people in developing nations.
My assignment is to create both internal and client-facing documentation. The current documents are held on a variety of Google Docs and Google Sites and the brief is to bring the content into Paligo and, from there, to publish conditioned versions of the content to a single Zendesk site.
Technical Writer: January 2020-April 2021.
Reporting to the Director of Product Marketing in London, I created and edited Metapack's end user documentation while simultaneously emphasising how the different shipping and post-ship products could help new prospects.
I worked inside a CMS (Paligo) and continuously published the results 'live' via Zendesk. Here's a brief sample.
Technical Author: October 2019-December 2019
Short-term contract role in London to overhaul and update the original API help and user guides, and review the release note process.
Technical Author: February 2019-October 2019
Contract at Research England in Bristol (part of UK Research and Innovation) to create documentation for the REF submission system that will be used to assess the quality of research in UK higher education institutions. I am using the latest version of MadCap Flare to create both online help and PDFs.
I underwent security clearance for the role, which can be transferred to other government positions.
Yospace (a wholly-owned subsidiary of SpotX).
Technical Writer: March 2018-January 2019
In conjunction with the Web and Mobile Developers, I created the user documents describing how to use the SDKs and APIs designed to support Yospace’s core SaaS platform. (The SDKs are particularly crucial for monetization in that these allow the generation of client-side ad analytics for SSAI.)
I also modified and updated the back end yospaceCDS platform documents that describe how to set up and administer the broadcast streams. The user documents were originally written in Google Docs, but I transferred them over to a structured documentation tool (Paligo), which allows for re-use and the generation of both PDFs and HTML5 from a single source.
Perforce (formerly Programming Research/PRQA)
Technical Writer: February 2017-February 2018
Assignment to update the PRQA help for Developers of embedded software, within the legacy LaTeX system, at the same time as migrating it to MadCap Flare. I liaised with the Project Managers, Developers and Support Engineers to rewrite the documentation that is specific to the C and C++ components, and to the PRQA Framework GUI on which the components run. The aim was to provide a consistent, integrated, easily modifiable MadCap Flare source (in U.S. English) from which multi-format output could be generated.
90% CompleteCommunication 90%
90% CompleteOrganisation 90%
90% CompleteAgile Methodology 90%
90% CompletePaligo 90%
80% CompleteZendesk 80%
80% CompleteMadCap Flare 80%
80% CompleteHTML5 / CSS3 80%
70% CompleteXML 70%
Please refer to:
Eston Ltd. (Full-time Course) - February to August, 1984
This was the first specialist Software Documentation course in the country. Following various coding and writing assignments, I took the City and Guilds in 'Technical Communication Techniques', and passed with Merit.
Post-Graduate Bilingual Secretarial Diploma
University of Central Lancashire (Full-Time Course) - September 1979 to June 1980
Post-Graduate Diploma for Bilingual Secretaries, with individual Royal Society of Arts exam passes in French (Advanced), Spanish (Intermediate), Office Supervision (Stage III), Typing (Stage III), Shorthand (80 wpm). I also took, and passed, the Diplôme de la Chambre de Commerce de Paris en français commercial.
style="padding-bottom: 20px"BA Languages course in French and Latin.